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With the digitalization of businesses and companies Online customer service has improved, a way of serving users in a personalized way. If you want to learn about this topic, automate customer attention with chatbots on WhatsApp.
With this service you can Offer interesting information and help your potential customers complete their purchases To resolve a complaint, doubts during the sales process.
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However, stay active and available 24 hours a day via WhatsApWithout policies or strategies, it ends up being inhumane, so many professionals have opted to resort to chatbots.
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That's why we want to explain to you why you should implement a chatbot on your WhatsApp and how you should do it. It will be a great investment of time, effort and human talent important for your brand.
Why use a WhatsApp chatbot?
A chatbot is a type of technology that works as a virtual assistant so you can maintain communication with your users and customers through the instant messaging application.
Therefore, to carry out business tasks, the company decided to launch its WhatsApp for Business (WhatsApp Business Platform), which works the same as the general version, but integrating some extra tools.
Some of its most highlighted intelligent functions consist of programming messages, uploading catalogs and/or automatic messages, among others. Since its launch, the application has not stopped evolving.
The property of Goal, launch a new API in the cloud addressed to WhatsApp Business without importing its size to the country of origin.
In this context, having a WhatsApp chatbot can mean different things. benefits to your eCommerce.
What are the benefits of chatbots on WhatsApp?
- The response time is usually immediate.
- The system is automatic and solves any problem in just a few minutes.
- It causes a feeling of satisfaction in your potential customers and potential buyers.
- The user feels more willing to complete their purchase.
- Save money in automation without having to invest in human talent for customer service.
GusChat, a useful option to implement the chatbot in your online business
How did we decide WhatsApp for business poses an interface for program with API and these tools help you implement chatbots in a personalized way.
One of them is Gus.chat, with which it is possible to toast personalized attention in several conversations on the app, but it also stands out in the market for offering others advantages:
- Your fast integration a Whatsapp.
- An interface that is easy to use and autonomous.
- Focus on UX (User Experience) during your behavior and reactions to the use of the customer service system.
- Technical assistance for your customers.
- Contribution of real-time metrics.
Tips about WhatsApp Business
To ensure that everything is wonderful, keep the following in mind:
- The number cannot be associated with another WhatsApp account.
- Facebook Manager ID must be the brand interested in operating with WhatsApp, not from the agency that manages social networks.
So don't wait any longer, and use Chatbots on WhatsApp Bussines to deliver a service with better quality that allows you to speed up communication and increase your digital presence.
